Best Western Plus Redondo Beach Inn

Had a great time during my 11-night stay. Complimentary breakfast is delicious and plentiful, the rooms are clean and spacious. Cozy beds. I door jacuzzi and heated pool. My only gripe is housekeeping was perfect for a few days, then starting forgetting things like taking towels and making beds .. then they didn't replenish any of our cups, toilet paper or anything else near the very end

Two nights and I checked out this morning. I felt invisible. Immediately let the front desk know the toilet wouldn’t flush, she said they would fix it. When I returned in the evening it was still broke. I fixed it. No body-wash in shower the next morning so I made sure to leave the top open so it wouldn’t be missed, and did not put the privacy card out. When I returned in the evening the room had not been serviced. The pillows are mini and hard to get comfortable with. Room looked clean enough, but didn’t feel clean. Past time for a remodel. Bed was ok, interesting. Didn’t see any bugs. Shower head worked well. Room 110.

The room was spacious and clean, and the pool and hot tub were nice. The gym was large enough for 2 to 3 people max and does not open until 8 am (I was told that only one person has the key to unlock it). The breakfast was good as there were actually cooked eggs, hash browns, and sausage/bacon as options in addition to other items such as pastries. Unfortunately, there was a long line/wait for breakfast on a Sunday morning .

Unfortunately, my experience with this hotel left much to be desired. I had made my reservation through Priceline, and the room I had initially booked was for three guests with three single beds. However, upon my arrival, I was surprised to find a room with a double bed instead. When I raised this concern with the hotel’s management, specifically during a face-to-face conversation with Anthony, the manager, the response I received was unprofessional and unsatisfactory. Despite my in-person communication with Anthony, the hotel’s manager, the explanation provided for the room’s suitability for three guests with the existing double bed did not align with my initial reservation through Priceline or my expectations. The extra charge felt unjust, and I was left with no choice but to reluctantly pay to avoid sleeping on a sofa. This unprofessional handling of my reservation and the additional charge for a room that did not meet my initial booking criteria has left me with a negative impression of this hotel. As a result, I cannot recommend this establishment to others. I will be taking my business elsewhere, and I have no intention of revisiting or recommending this hotel to anyone. The lack of transparency and professionalism displayed by both the hotel and its management is deeply disappointing.